Can anyone help. . QuickStart, set up and connections. I will be able to assist you on this and get the Wi-Fi pods sent out. 10 minutes ago. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we. I am looking to order WiFi pods as I previously had boosters from Sky that provided full coverage. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. At least 30Mbps download speeds in every room or £100 one-off credit. Sorry to see you are having problems ordering the wifi boosters. I have tried contacting customer services no less than 6 times and been assured on every occasion that one has been o. Tap Add a room, Tap the room you're in. Reply. I have arranged for your 2nd pod to be delivered and you can track this online. While connect to WiFi, Tap I’m ready. Virgin Media help and support. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. You can even reboot your Hub from the comfort of your sofa. I am sorry to hear you are experiencing issues with the WiFi signal in your home, we will be able to help. Further exclusions & legal stuff apply. Phone. Hi all, I have been trying to use the Virgmin Media connect app to order a Wifi pod. Tap Start the scan. Kindest regards, David_Bn. Tap Add a room, Tap the room you're in. SpeedHi BenHawkeye . I upgraded to the Gig1 service and was told I could order up to 3 wifi pods. Hi J1882, Thank you for posting to us here on the Community. Thanks for confirming your details via private message @k850ilw. I have a volt M200 package. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. . I have arranged for your 2nd pod to be delivered and you can track this online. I presume I'm on WiFi max because my package is the 1gig volt. The pods can only be sent out one at a time too. They are free on Volt, 1GB or Oomph bundles. The WiFi signal needs boosting upstairs. Can I order a WiFi Pod on the Virgin Media Connect app? Yes, but only if you’re not getting download speeds of at least 20Mbps in every room. · Tap Add a room, Tap the room you're in. Kindest regards, David_Bn. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. I know I have. While connect to WiFi, Tap I’m ready. . Scan complete, Tap continue. If I try and activate WiFiMax it tells me to run a test on VM Connect and order from there. Browse Virgin Media Virgin Media Community. Security matters. Phone. Speed QuickStart, set up and connections. The app checks wifi strengh and then tries to improve the router. But VM connect doesn't work. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. on 04-05-2023 16:40. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the. Regards, Steven_L. Tap Start the scan and then. Certainly a pod can help with this. Virgin TV 360. Hi My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service? regards JennyIt's great to hear you're looking at having WiFi Pods. Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can add rooms). The pods can only be sent out one at a. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. Account - Mobile. The app does not allow me to scan in the bedroom as it does not pick up the wifi at all. Virgin Media. So you need to prove that you can't get 30 Mbps (3. One thing i will say, to get the best out of the pods and you move around the house you need to disconnect the wifi on your device and then reconnect for it connects to the strongest wifi source. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. Options. The pods are free on the Volt bundles, however you don't receive them automatically, they need to be ordered after running wifi tests which show your speed is less than 30Mbps. However, I don't have any options for ordering a Pod through the app. a month ago. Thanks,Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. Stream from Virgin Media. Account - Cable. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. If that doesn’t do the job, we’ll send you up to a total of 3. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. If the scan picks up that you need a pod it will allow you to order some. Despite trying to use the connect app on multiple devices (and in the same room a. Virgin Phone Switchover. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. Am on 1GB, very weak signal in partners office and constantly disconnecting. Phone. SpeedQuickStart, set up and connections. Thanks newapollo. Connect App highlighted intermittent connection and slow speeds and suggested a wifi pod. Tap Add a room, Tap the room you're in. You can now order an Intelligent WiFi Pod by calling 0800 064 3850. While connect to WiFi, Tap I’m ready. Virgin Media. I have the option on the site but it errors out, classic. -. I have spent an hour looking through the VM website and I can - 5149114. Wifi keeps dropping out in some of the rooms of my house. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster. If you do find that you need additional pods for more signal, you can have up to 3 per account. Tap Start the scan. Re: Order Wi-Fi pods on 21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . Once this has been done it will advise if a pod is needed and then will allow you to order. Best Add a Comment AndChiron • 4 days ago Use the VM connect app or give customer services a call. John. Billing and payments. Scan complete, Tap continue. Reply. How to perform the scan and order the wifi pods when using the Connect app. Whilst they may be included in the package, a pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Then Start the scan again. I recently switched to Virgin Media broadband and had a Hub 5 installed, but am now experiencing limited WiFi coverage. - 5405927. Seems to be a common problem. ) he went through and ordered the pod for me, so hopefully will come through and be free. Phone. Tap Start the scan. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). If the scan picks up that you need a pod it will allow you to order some. Welcome to Virgin Media’s help and support page. Tap Add a room, Tap the room you're in. Re: Order WiFi pods. Thanks for reaching out to us. Sorry to hear that you've been unable to order your pod via connect app. Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Don't rent VM Pods at £8 per month they are shockingly restrictive and poor value. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. Then Start the scan again. Account - Mobile. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Download the Virgin Media Connect app now. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Start the Scan (do this. . Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. Our home scan feature will guide you from room to room to carry out WiFi speed tests. The Virgin Media Connect app is the control unit for your WiFi. Only a button that says "Learn about Wifi pods", which goes to the "Activate Wifi Max" page. You can now order an Intelligent WiFi Pod by calling 0800 064 3850. Please help. Hi there @LFC383 . Excludes broadband faults and broadband network outages. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. SpeedQuickStart, set up and connections. on 17-07-2023 18:24. Options. No setup fee. Then Start the scan again. Tap Add a room, Tap the room you're in. You can get your 1st one by signing up to WiFi max. Tried to call but no go there either. The pods are only free for volt customers and 1gig service. Then Start the scan again. Tap Start the scan. Scan complete, Tap continue. The home scan feature will guide you from room to room to. Tap Add a room, Tap the room you're in. This link will help. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. If you which to go through the diagnostic process for this, I will send you a private me. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. Stream from Virgin Media. Clicking on Chat to us now does nothing. Easy to set up, coverage has. Stay safe online. My Virgin Media App. This will be. 1 ACCEPTED SOLUTION. The results show a few problems - it says "The device xx:xx:xx:xx:xx:x has low signal strength, please move it closer to Hub 3. The Connect App is reporting a download speed of 1 Mbps and Device capability of 433 Mbps in the back room, but the App does not have an option to order a pod. Retail Wireless Repeaters or Wi-Fi Mesh / Routers are so much more capable - and work with any ISP. I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. QuickStart, set up and connections. However, it’s worth pointing out that the. . Our new WiFi Max service allows you to have up to 3 pods. If you need any further assistance once you receive these, please pop back here and we'll be happy to help you. . . As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. Hmm. Tried chat via connect app but says it's all busy and to try later. Many thanksQuickStart, set up and connections. Then Start the scan again. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. . Tap Add a room, Tap the room you're in. Options on 15-10-2021 15:06 Pods are free to customers on 1GB or Ultimate Oomph packages - is that you? If so you have tio call in to order the first one. Can I. We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. Just so you know pods are only free if you're on the top internet package or have a volt package (O2 and virgin package) else you have to pay for the pods. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for £8 a month with your first WiFi Pod provided automatically. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. Looking from our end, we can see that you have already contacted the team about ordering some pods for your home. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. Regards, Steven_L. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. I've tried using the Connect App, and it finds rooms with poor connectivity, but I don't get the option to order them. Manage Your Account. Re: Order WiFi pods. Start the Scan (do this in every room) Scan complete. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. 0 is normal. Go to solution. QuickStart, set up and connections. When I try to get a pod it seems like I an going to be charged even though I am an existing o2 customer who should be able to. Browse Virgin Media Virgin Media Community. I know I have. Networking and WiFi. In response to Lee_R. Thank you so much for your help! I've run the network diagnostics as per your instructions, and yes it shows the temperature of my Hub 3. Virgin Media; My Virgin Media; Shop; Help;. You can either order through the app here or contact us to order more on 0345 454 1111/150 from a VM landline, be aware that you can only order 1 per week however. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Please do get in touch if you require any further assistance, and we will be happy to help. So I can help I will send you an invite into a private chat, please look out for the white envelope to accept. Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Also, the exterior cable runs directly into the living and can only be put next to the exterior wall. Virgin Phone Switchover. · Then Start the scan again. If you need any further help after doing this, let us know. Our new WiFi Max service allows you to have up to 3 pods. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the. Did the connect App test which said the connection was slow in 2 areas so followed the link to order a Pod, but theres no order form, It - 5365944. 0 Kudos. Hi Please see message 2 on the following <<< pinned post >>> which details how to request the wifi podsHey steff_c Thanks for your post here, sorry to see your pod is partially covering your signal, this is definitely a case where we need to add one more to get this issue sorted. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. SpeedYou do need to use the Connect app to perform the Home Scan in the area where the signal is low (est) Using the app should also help optimise the signal. an hour ago. Browse Virgin Media Virgin Media Community. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m readyYou can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Hi, I’m looking at how to order Wifi pods, I’ve run the diagnostics in every room via the VM Connect app. Apologies for the delay in responding. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. About our help and support page. Wait 2 mintues for Scan. It lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up. Check out the do's and don'ts, in our Community FAQs. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Change or cancel your package. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Options. 3 months, 5 failed installations, wrong bundle, still no WIFI - losing my mind! in QuickStart, set up and connections 7 hours ago; Connection to Oculus 2 in Networking. Tap Add a room, Tap the room you're in. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. The app should detect low signal and allow you to order them straight. To run the scan, simply connect to your. Tap Start the scan. I presume I'm on WiFi max because my package is the 1gig volt. You can add WiFi Max to any deal that doesn’t have Volt (M50 Broadband or. Stay safe online. The app should fine tune your connection and make it stronger in your various rooms and then if yuo meet the criteria order a pod for you. In response to Chris_W1. I would like to help you with this. Stream from Virgin Media. Check out the purple envelope in the top right hand corner for a private message from me. You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. My WiFi does not reach the back end of my home. Scan complete, Tap continue. Tap Start the scan. Have replied to your PM and awaiting your response. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Options. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. Entertain me; Broadband Deals. Hello, I'm at my wits end here trying to find out how to order a WiFi pod. Router placed in best possible position. SpeedYou can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. You can get your 1st one by signing up to WiFi max. You can only order one pod at a time and there must be an interval of 7 days before ordering another pod. Hi , Thank you for your post and welcome to our community forums. Tap Start the scan. Technical assistance just gets an AI that assumes there's a fault. Manage Your Account. Hello My broadband speed is a bit spotty in my flat - I get 500mbs+ in my bedroom (Bedroom 2) where I use it most but poor readings in the rest of the residence. I have a Volt package so should be able to get up to 3. Tap Add a room, Tap the room you're in. . The best way to get a pod order is download the Virgin Connect app, from here do a scan. • Scan complete, Tap continue. Thank you for posting about your issues with the Wi-Fi Pod. If the scan picks up that you need a pod it will allow you to order some. • View, manage and even order WiFi Pods*. Speed It's great to hear you're looking at having WiFi Pods. Same issue as everyone else - VM connect detects the "fair" connection (27mbs download ) but there is no way to order a pod. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Very poor customer serviceFrom 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. • Start the Scan (do this in every room) • Scan complete. It says as a volt customer I can have up to three. My Virgin Media App. I know I need at least one additional wifi pod but there seems to be no menu option that lets me order one. The home scan. I would advise that we don't have the ability to order multiple pods for a customer and can only be issued one at a time - this is simply to avoid customers claiming Wi-Fi pods that may in fact not be needed. Hi My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service? regards JennySimply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Browse. We're here to help. Virgin Mobile. I would advise that we don't have the ability to order multiple pods for a customer and can only be issued one at a time - this is simply to avoid customers claiming Wi-Fi pods that may in fact not be needed. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Account - Cable. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. I am on volt package so as far I know I can have them with no extra cost. • Wait 2 mintues for Scan. Networking and WiFi. Patiently looking forward to a FTTP choice in my area. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. any help would be. Can anyone advise please? We’ve ran several scans using the app of our home. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. SpeedHow to perform the scan and order the wifi pods when using the Connect app. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. Hi , Thank you for your post and welcome back to our community forums. Inefficient, extremely poor designed process. However it will be chargeable if your on a lower tariff. on 17-06-2022 22:08. Watch on As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. 😞 I will assist you on this and send a private message. Sorry to hear you're having issues with the WiFi signal and the Connect App. Our house has a lot of thick internal walls which means the signal doesn’t reach far at all - barely outside the room, let alone beyond that where we have a home office. Account - Cable. Hi Im struggling to get these Wifi pods ordered, keep getting sent to different websites and then get to a deadend! can someone please help - 5174755. I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)I’ve not worked out a combination of phone number options that gets me through to tech support with a human at the other end. My Virgin Media App. Please look out for the purple envelope in the top right of your screen. Thanks in advance. Tap Order a WiFi Booster if an option. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. Virgin Mobile. The firm said that the pods and the Media Hub. Not ideal when the Connect app only occasionally decides to recognise the hub. See the following page for details, including how to order online via My Virgin Media - 5135255. Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability. As you are a Volt customer, you get the Pods free, otherwise they are £8 pm. Hello all, I've run a WiFi scan and have a result of Poor at 5mps in my home office. You can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. 4 rooms showed the. Sorry to hear of the lack of Wi-Fi pods being delivered to you. If the scan picks up that you need a pod it will allow you to order some. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. I have spent an hour looking through the VM website and I can - 5149114. Stay safe online. My Virgin Media. SpeedOnce you've installed your 1st/2nd one you have to wait a week before you can order your next - This is to give your new devices time to settle into the home and avoid sending out unneeded Pods 😊 Usually the first step towards ordering them would be to download the Connect App and doing a broadband scan in all the rooms in your home. I'm so sorry to hear you're having a bit of trouble with Wi-Fi speeds and ordering a Wi-Fi Pod, but I'm not entirely sure what you mean when you say you're trying to activate Wi-Fi Max. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. You can only order one at a time a week apart. Manage Your Account. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Once this is done, you can add more Pods (up to a total of 3) at a later date. This will optimise the connection where possible and then if it can't and a Pod is needed, you'll be prompted to order one. Hi stiffers . Wi-Fi Blackspots - How to order a Wi-Fi pod. Manage Your Account. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. I'm going round in circles trying to get a pod online or within the My Connect app. Did you take out Wi-Fi Max. Following that if you need additional pods you can order them by logging into /my-virgin-media ,. Virgin TV 360. You can order WiFi pods from the Virgin Media Connect app. Regards. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. My Virgin Media App. I joined virgin broadband yesterday. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Please let me know how you get on. 1 ACCEPTED SOLUTION. Home Phone. AndChiron • 4 days ago.